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diegonavarro
Pro remote problem connecting to my computer
Date: Mar 14, 2012 1:41:06 PM PDT
Author: diegonavarro

I bought the application last year and I did not have any
problem during a lot of months using Pro Remote in Logic 9
and Pro Tools 8. I have an Intel Mac Pro with OSX (10.6.8).
Suddenly yesterday when I opened the apliccation in my
IPAD, I message like this appeared:

"Communication Problem, can´t connect to Proremoteserver
on mac Pro!, be sure that your firewall settings allow
incoming connections and you are running the latest version
of Proremoteserver"

The point is that I do not have activated my firewall, as
always, so my computer allows every incoming connection,
all connections are activated. By the way, I have the latests
Pro remote server version installed and running (version
2.5.0.1192). For this reason I do not understand what is
going on here...., I have another software like "Remote HD",
that allows you to control the whole computer, you can see,
for example, your desktop, and it uses my wifi configuration
in order to connect to the same computer, and I do not have
any problem with it.

When I try to enter manually the IP address a message saying
"could not conected to the computer" appears in the screen...

I am now mixing an important proyect and I need asap an
answer.

Thank you in advance
Diego Navarro
 

 

ProRemote
Pro remote problem connecting to my computer
Date: Mar 16, 2012 10:02:49 AM PDT
Author: ProRemote

Originally Posted by diegonavarro:
I bought the application last year and I did not have any
problem during a lot of months using Pro Remote in Logic 9
and Pro Tools 8. I have an Intel Mac Pro with OSX (10.6.8).
Suddenly yesterday when I opened the apliccation in my
IPAD, I message like this appeared:

"Communication Problem, can´t connect to Proremoteserver
on mac Pro!, be sure that your firewall settings allow
incoming connections and you are running the latest version
of Proremoteserver"

The point is that I do not have activated my firewall, as
always, so my computer allows every incoming connection,
all connections are activated. By the way, I have the latests
Pro remote server version installed and running (version
2.5.0.1192). For this reason I do not understand what is
going on here...., I have another software like "Remote HD",
that allows you to control the whole computer, you can see,
for example, your desktop, and it uses my wifi configuration
in order to connect to the same computer, and I do not have
any problem with it.

When I try to enter manually the IP address a message saying
"could not conected to the computer" appears in the screen...

I am now mixing an important proyect and I need asap an
answer.

Thank you in advance
Diego Navarro


Please contact our tech support so we can better help you.
 

 

Mhp
Pro remote problem connecting to my computer
Date: Nov 1, 2013 4:51:11 AM PDT
Author: Mhp

I have the same problem, but can't find mail or phone to tech
support?
Thanks
Mhp
 

 

ProRemote
Pro remote problem connecting to my computer
Date: Dec 30, 2013 3:46:13 PM PST
Author: ProRemote

Originally Posted by Mhp:
I have the same problem, but can't find mail or phone to tech
support?
Thanks
Mhp


You can click on the about information at the bottom of the
prefs screen in ProRemote to get our contact information.
There is actually a button in there to email us directly. Do that
to start a tech support request. We will be happy to help you.
 

 
 
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